Shipping policy
Orders are prepared and shipped mostly from our warehouse in Guimarães, Portugal, with deliveries made to destinations within the European Union.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details, allowing you to follow your delivery in real time.
Shipping methods, timeframes and costs vary depending on the destination and the option chosen at checkout. We work with trusted national carriers to ensure your order arrives in perfect condition.
AVERAGE DELIVERY TIMES
- Spain and Mainland Portugal: 2 to 4 business days
- Portugal Islands - Azores: 6 to 12 business days
- Portugal Islands - Madeira: 5 to 7 business days
- Continental Europe: 5 to 7 business days
The timeframes shown are estimates and may vary depending on location and the service selected.
SHIPPING
Shipping options may vary depending on the delivery address, the time of purchase and item availability.
At checkout, we display all shipping options, their respective cost and the estimated delivery date.
Please note that deliveries are made on business days only, and the shipping address must belong to the same country or region where the purchase was made.
HOME DELIVERY
- Shipping - Mainland Portugal - Orders under €100 - €5.95
- Shipping - Portugal Islands - Azores - €35.95
- Shipping - Portugal Islands - Madeira - €35.95
- Shipping - Mainland Spain - Orders under €100 - €5.95
- Shipping - Group A* - €49.95
- Shipping - Group B** - €59.95
Group A* - Germany, Austria, Belgium, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Hungary, Lithuania and Czechia.
Group B** - Finland, Malta, Sweden, Bulgaria, Cyprus, Croatia, Estonia, Latvia, Poland and Romania.
Special shipping conditions apply for the islands.
Please note that if your order contains bulky items, delivery times may be affected.
The service may be subject to change depending on the dimensions of the items.